Terms and Conditions 360 Web Firm – March 06, 2026
– WEBSITE HOSTING & DOMAIN NAME –
The Domain Name – We encourage our clients to acquire their domain names independently, as this ensures that the domain is registered in the client’s name and remains under their complete control. Rest assured, we will guide you through the process, which is quite straightforward, and the average cost for a domain name is approximately $15.00 per year. This arrangement guarantees that you maintain access to the domain, which is registered under your name or business, allowing you full authority over it. After purchasing a domain name, you may grant us permission to modify the DNS settings if you wish to direct it to your hosting.
You are accountable for ensuring the renewal of your domain name. Please consistently verify with your registrar and ensure that your domain name remains renewed.
Website Hosting and Website Maintenance – Our website hosting and maintenance packages utilize C Panel and a cloud hosting platform. We offer 5GB of bandwidth and 5GB of disk space for basic hosting, and up to 10GB of bandwidth and 10GB of disk space for advanced hosting. Both hosting options include FREE email services, which you use at your own risk, and we do not provide support for any email services.
** Note** We no longer offer standalone website hosting without accompanying website maintenance, as we frequently end up performing updates for most clients to ensure safety and security. This is no longer an option with 360 Web Firm. Hosting now includes website maintenance and is no longer available as a standalone service.
Websites Hosted on our VPS Servers, or your own VPS servers.
360 Web Firm hosts some of our clients’ websites on a VPS server that we rent from various companies. We are responsible for setting up, managing, and maintaining the server regularly. If you have your own server that we rent on your behalf, we will also set up, manage, and maintain this VPS server. We act as renters, not owners, of any hosting services you utilize with us. These servers may also require downtime for maintenance at times.
Uptime and Downtime on our rented VPS server – You acknowledge and fully comprehend the potential circumstances that may arise.
The companies from which we lease servers guarantee an uptime ranging from 95% to 99.9%. However, there remains a possibility that issues such as a faulty cable, hardware malfunction, or other unforeseen events could lead to server downtime. In such instances, these matters are beyond our control, and the HOST will address them as promptly as possible. Typically, resolutions are achieved swiftly; nonetheless, it may take a day or even several days to rectify the situation. By continuing to utilize the services of 360 Web Firm, you fully acknowledge and accept the minor risk of your website experiencing downtime due to hardware complications that are outside our jurisdiction. This downtime could last anywhere from one hour to two days or longer.
360 Web Firm maintains backups of your website, and if it appears that the HOST’s hardware issue may require an extended period for resolution, we can restore your website’s most recent backup to an alternative host with another VPS server to speed up getting your website operational again.
HOSTING WITH OUR SERVER + YOUR OWN SERVER – *** Late Payments ***
Please be informed that 360 Web Firm endeavors to issue invoices within a reasonable timeframe each month. However, if you are enrolled in a monthly payment plan or package, payment is required by the 1st of the month or prior to that date. Should you encounter difficulties in making the payment, please inform us so that we are aware of your payment timeline. However, if we issue notifications and you persist in neglecting to make any payment and/or disregard our notifications, we may be compelled to suspend your Hosting Account/Server. It is important to note that if you were hosted with another provider, they might automatically terminate your hosting services on the first day following a missed payment. 360 Web Firm is obligated to cover our server costs on the 1st of each month, and we expect all clients to adhere to timely payment as well.
Please pay your bill on time and if you are sending out a cheque, please mail it so we will receive it on time. All we ask is to pay your bill with us on time. We don’t want to suspend your hosting account, but if you continue to be late on the payment all the time, what other choice do we have? If you wish to change from the monthly plan to 3, 6 or even 12 months payment plan we can certainly do that if this is easier for you.
PCI COMPLIANT – Currently, our hosting services does not include PCI Compliant specifications.
– Email Services –
We highly recommend utilizing professional email services such as Google or Outlook, which can be acquired through our Reseller Storefront with GoDaddy, particularly beneficial for small businesses. In our view, using C Panel email is not advisable for any business. Furthermore, we do not support any C Panel email services or any cloud-based email services that are offered free with our hosting. It is important to note that Office 365 email is provided, supported, and maintained by GoDaddy, and we merely act as a referral for these services. Payments are made directly to them, and they handle all services, including billing and support.
Support for email – This is very limited as we need to be in front of your PC for setup, which is not feasible. While we will attempt to assist you, please understand that we are not accountable for your email services. This support is offered ONLY for free with your C Panel. We will not provide assistance for email accounts. We can configure IMAP or POP email, which can be linked to your iPhone, Outlook, and other applications. Your email is provided as a courtesy and is FREE with your hosting account.
Backing Up Your Email – Should you choose to utilize the FREE C Panel email, please be aware that we do not offer any support for any C Panel email service. Additionally, if you are using this email, you are responsible for backing it up on your local PC, as we do not take responsibility for your email backups.
You Assume the Risk – The use of our email system through your C Panel hosting with us is at your OWN RISK. C Panel email can be an effective email system if used correctly, set up properly, and if your password is secure and changed regularly. Always ensure that your email, hosting, and website credentials are kept SAFE and secure, as these are your responsibility. We strongly advise changing your passwords every 3-6 months.
Email Spam or Abuse – If we discover that your email is being utilized for spamming others, we reserve the right to remove your email and potentially your website from our server. We will not tolerate any spamming activities.
Remote Email Services – You may have an email address configured with a remote server such as Google G-Suite, Outlook, GoDaddy, or my reseller with GoDaddy, which is Office 365 email (Domains & Emails Services). This service is still provided by GoDaddy, and they offer comprehensive support and billing for this email around the clock. PLEASE contact those providers for assistance, as this matter is unrelated to 360 Web Firm, EXCEPT for the DNS (MX) settings that you request us to configure on our server. The email and services are supplied by the aforementioned companies. Please reach out to them for help with any REMOTE email concerns. Additionally, if you are hosted with me, you will have your own C Panel login, allowing you to manage all your DNS settings independently, as this is not the responsibility of 360 Web Firm. We are willing to assist you as a courtesy if you require our help. If at any point you believe that the DNS records are incorrect, please do not hesitate to log into your account and modify or update them yourself. We ONLY add what you instruct us to add.
– Website Updates and Building –
Updates Or Changes to Websites Once They Are Finished – Once your website is completed and our service has been fulfilled; we will be available to address any questions or concerns you may have. Please be aware that this assistance is offered as a courtesy and is not a requirement. 360 Web Firm is not liable for any updates, changes, security issues, or modifications after the website has been constructed. We offer maintenance packages that include support, security scans, malware scans, updates to your WordPress, theme, and plugins, as well as other general changes and modifications to your website. These plans also encompass backups of your website files and database. Typically, we provide one hour of training to our clients, during which we will demonstrate the basics of your website and how to perform simple updates and changes. Should you need further training, we can certainly schedule that for you.
Website Content Once Website Is Finished – After you approve the website and it is deemed complete, along with your payment, our services are concluded. It is your responsibility to ensure that all content is accurate prior to finalizing your payment to us. This includes text, contact forms, buttons, links, images, and all other content on your website. We strive to ensure everything functions correctly, but you are ultimately accountable for verifying that everything is 100% accurate. Once your website is completed, we are under no obligation to make any changes, updates, fixes, or take any further action regarding your website.
Plugins used on your website(s) – We use plugins on your websites for several different reasons such as security and spam, speed, and several other reasons. Most of these plugins are free and you use at your own risk which is with all websites using free plugins. 360 Web Firm might also add in paid plugins we pay for as a courtesy to our customers and these are plugins you won’t be charged for but may use under 360 Web Firm if you are a current customer of 360 Web Firm. If you leave 360 Web Firm and we are no longer providing you any type of services, we will not allow the license to continue your site for free. These PAID plugins used are for current customers of 360 Web Firm only. Examples are: CleanTalk Spam plugin, Wp Rocket Speed and Performance Plugin and SMTP contact us form via JotForm.
We reserve the right to VOID any license from software that is added by us and under our own license umbrella. An example would be the WordPress theme we use a lot called DIVI. This comes with a license under our umbrella, and we could VOID this is we seem fit.
Please note that 360 Web Firm would only VOID the license in certain cases. If we VOID the license, you can always purchase your own license afterwards.
Theme used on your website – this is licensed under 360 Web Firm and while you are a customer, this is included with our services. If you leave for another provider, you will need to get your own license for the WordPress theme. Some themes we use such as DIVI, are covered under a lifetime license with 360 Web Firm and at times we will allow clients to continue to use under our license if they decide to leave us.
Check Your Website(s) – We encourage our customers to check on their website on a regular basis.
360 Web Firm strongly recommends that you regularly verify your Contact Us forms, both internal and external links, the functionality of your ecommerce store, the arrangement of text and images, and any other features or capabilities on your site. While we do update software such as WP plugins, WordPress, and WP theme software (if applicable) and host your website(s), it is your responsibility to check them (if you have more than one website with us) to ensure everything is functioning correctly.
To test your ecommerce store, you can obtain a free Sandbox account with PayPal. This will provide you with a testing account for both the seller and buyer, allowing you to evaluate the entire process of your ecommerce store and confirm that you receive emails, that payments from PayPal are processed correctly, and that all other aspects related to your ecommerce store are operational.
Please contact 360 Web Firm if you encounter any issues. It is important to note that we are NOT liable for conflicts arising from any software on your website. We will make every effort to assist you in resolving these issues, but we are NOT accountable for any problems that may be caused by any software on your website(s). This includes any security concerns, as we do not develop software and have no control over it.
Website Media (images, videos) – The responsibility for all website content lies with the customer. This encompasses any text, videos, and images. Please ensure that your images and videos are either non-copyrighted or that you possess a license for them. Additionally, please verify that the text copy or content is not plagiarized from another website or service. You are fully responsible for all content on your website.
The content you add to your website, or you get 360 Web Firm to add to your website is your data and your responsibility. This includes all forms of images, text and any other data or property you own. Images must not be copied from the internet, and they must not be copyrighted except if you own this copyright licence. ALL content added to your website is your content and your responsibility and 360 Web Firm has no interest or affiliation with any of your content. We just add it on your behalf, and you own this content. Please make sure your images are safe to use. There are several free high-quality image providers on the internet. Please also make sure your text and wording are not copied from others because this will seriously hurt your ranking with the search engines, and you could possibly get into trouble by copying others content.
Website Software, WP Theme, WP Plugins, WordPress Core Files – 360 Web Firm does not create, develop, or modify any software that is used on your website. The software is added for the functionality of your website, for security and for performance. It is up to the developer of this software to come up with fixes, updates for security and performance and general changes. Therefore, you will not hold 360 Web Firm responsible or liable for any issue whatsoever because of the software used on your website. We are not the creator of any software on your website; we just implement it by adding or installing it on your behalf for your website functionality.
The software could be WordPress, the WordPress Theme, Plugins or Extensions or any extra Software added. If you have a maintenance package with us, we will update these on a regular basis but ONLY when the developer or creator comes out with updates. Even though the software might be updated, there could still have an issue or conflict with another software on your website.
If anything shall happen because of any software used on your website such as a conflict with another software, website not working properly, a Virus or any type of Malware, you will not hold 360 Web Firm responsible or liable for this. We will do our best to help you out, but 360 Web Firm is not responsible and/or liable, and you agree with this statement if you wish to use ANY of our services.
Maintenance Packages/Plans – Updating software such as WordPress, the WordPress Theme and all the WordPress plugins. We are not responsible for when these updates may come out. We are also not responsible for any software on your website. This is up to the developer of the software, and we only implement it and update this software; we are not the developers. You agree not to hold 360 Web Firm responsible for any issues because of using any software on your website.
Regarding content changes or updates included in any maintenance plan. This includes ONE hour of updates or changes to your website. This will be anything you want done except for paid extras such as plugins, theme, and so on as you will be responsible for these extra costs. The ONE-hour updates to content or just changes to your website is subject to the conditions below. You agree to these below conditions if you wish to have a maintenance plan with 360 Web Firm.
360 Web Firm reserves the right to refuse any maintenance plan or cancel an exiting plan at anytime. You also have the right to cancel this plan at anytime. If we cancel the plan, we will finish up the month if paid in advance. There are no refunds.
Please also note that if we are not comfortable with certain changes or updates, or if we do not have the experience to do these changes or updates, we will let you know. We will do what we can to the best of our ability. If we simply do not know how to do your update or changes, then you will not hold us liable for this. We have a lot of experience with WordPress and website design, but we don’t know everything. We will try our best to help you, but if we are not comfortable doing your request, then we will just let you know. You agree that if we are not comfortable with doing your request, you will be OK with this. We will ONLY do updates or changes that we know how to do and are comfortable with.
– Complete System Failure –
Weekly backup scenario – The server takes backups 3 times per week, and this is stored on the server. We can revert to those backups in case of a website failure or a non-responsive situation with your website. Revert to backup stored on server would take approximately 1 hour or more.
Complete System Failure – Under the VERY RARE case that the server has issues and is not responsive and reachable, then I might have to RE-install the OS again and then RE-install C panel. In this rare case, I have a local backup of your website. These local backups are done 2 times per month. In this case, your website would be up and running once again with the last BACKUP TAKEN from up to 2 weeks. This could be 1 day; it could be 2 weeks. This all depends on when the last backup was done and when the server failed.
This is the procedure for a server failure:
- I get notified that the server is unresponsive. If I cannot fix this, then I must re install OS.
- I re install OS and then re install C Panel software.
- I then upload the backup I have of your website (which could be up to 2 weeks before) to the server.
- Your website is back up and running again.
This procedure could take between 2-4 hours, or even a little more.
If you are concerned and wish to keep your own backups, you can do this within your own c panel account. Please download your backups and save to your local disk drive. Contact me for more info and for your C Panel login if you do not have it.
– Email, Hosting and Website Security –
we conduct regular scans on your hosting account to detect malware and viruses. Additionally, we may implement a security plugin on your website, such as Word Fence, along with other security and protection plugins. We strongly advise that you update your passwords for your Email, Hosting, and Website multiple times throughout the year to enhance the security of your services. PLEASE ensure that your password is LONG and includes uppercase letters, lowercase letters, alphabetical characters, and numbers. It is also important to incorporate special characters. This MUST always remain secure. It is YOUR responsibility to ensure that your credentials are protected.
When multiple individuals possess login credentials for services such as email, hosting, and websites, it increases the risk of these services being hacked or compromised. Please ensure that you consistently manage your credentials with care. If 360 Web Firm is not responsible for your maintenance, kindly remove us from your list of website users.
– Website Compromised –
Maintenance Customers with hosting – We strive to provide the best service possible; however, there is NEVER a guarantee that your website, email, or hosting will not be compromised by hackers. 360 Web Firm implements various precautions to mitigate this risk, yet breaches occur globally, and websites along with other login services frequently fall victim to infections or hacks. Ensuring that passwords are secure, files are regularly updated and backed up, and credentials are protected will significantly reduce the likelihood of being targeted by malware or viruses.
Please notify us as soon as possible if you suspect that your security has been breached. We will take the appropriate measures to address the issue. If you are enrolled in a maintenance plan, we will thoroughly investigate the situation. Conversely, if you are NOT subscribed to one of our maintenance plans, there may be associated costs for our services.
Non-Maintenance Customers – After your website has been developed and you have approved it, the responsibility for maintaining your website, including keeping all software updated and secure, backing up your website, and managing all login credentials, falls entirely on you. Once your website is completed and you have made your payment, it becomes 100% your responsibility. You acknowledge that 360 Web Firm is not liable for any issues that may arise concerning your website files, database, email, or any other aspects related to your website.
You acknowledge that 360 Web Firm bears no responsibility for any hacking incidents involving your website and/or for any malware or viruses that may affect your website files, database, or email. Additionally, 360 Web Firm is not liable for any software-related issues or conflicts that may arise on your website. As previously mentioned, we are not the developers of any software utilized or found for the functionality of your website.
Google Safe Browsing – If your website suddenly displays a red warning from Google indicating it is unsafe, please be aware that this may occur for various reasons. What does this signify? The Google Safe Browsing red warning screen serves as a security measure in Chrome, Safari, and other browsers, preventing access to harmful websites. It shows a “Dangerous Site” alert, safeguarding users from malware, phishing attempts, and unwanted software by indicating that a site may compromise data or install harmful software. This could be due to links on your website directing to unsafe sites, the language and content on your website resembling phishing tactics, or the presence of malware on your site. Surprisingly, it may also be the case that a competitor or another individual has reported your website to Google as unsafe. By utilizing our services at 360 Web Firm, you assume full responsibility for the content of your website. Should this situation arise with Google, we will make every effort to assist you in cleaning up the website and hosting, and subsequently submit a request to Google to lift this warning.
– Search Engine Optimization and Website Ranking –
Having a NEW or UPDATED website is nice and looks great, specially if you are using a mobile friendly site for the first time. However, getting found in the search engines with it afterwards might be a challenge. Please note that we will do our best to make sure your site is optimized for the search engines. HOWEVER, this is something we cannot guarantee and please note that it takes time to get a good ranking in Google, Bing, and other search engines. We will never say that we can guarantee this or that you will be on the 1st page, or anything related to this statement about search engine ranking. When we build your website or upgrade your existing website, we are not responsible for the search results or standing for certain keywords in the search engines. We will do our best to the ability of our knowledge.
Google changes its algorithm so often that even SEO specialized companies are finding it a challenge to keep up with the new changes and requirements. The opinion of 360 Web Firm is that having a clean & informative website is the first initial start, as well as a fast loading and secure website using an SSL Certificate. You will also need to put time into marketing and advertising your new or upgraded website.
We perform the initial SEO, Accessibility, Performance and Best Practices to the best of our knowledge, and this is done when we first build your website and its NOT an ongoing service we perform. You need to continue to update your website and content and might need to tweet your SEO and other important factors above on a regular basis to keep Google and the rest of the search engines happy. We try out best to set you out on the right foot all search engine optimization. You always have the option to hire a dedicated SEO person as we are a web design agency and not a dedicated SEO professional, and we do the initial SEO only or touch ups if asked by our client’s.
Advanced SEO Work Disclaimer for any SEO services provided by 360 Web Firm – Despite the extensive research and current expertise of 360 Web Firm in the field of SEO, it cannot guarantee an enhancement in your rankings on Google or Bing. Nevertheless, 360 Web Firm commits to making every possible effort to support you in achieving your goals. It is crucial to understand that 360 Web Firm is not exclusively an SEO agency and does not claim to be an authority in SEO services. You acknowledge and accept the points mentioned above, recognizing that while much of the work described may be achievable, there is no guarantee that it will result in improvements to your links, backlinks, domain authority, clicks, statistics, calls, emails from your website, your Google Business Page, or any rankings or metrics in Google, Bing, or any other search engine.
– Modifications to the Terms and Conditions of Use –
360 Web Firm reserves the right to alter these Terms and Conditions of Use at any time, at its sole discretion, with or without prior notice. Any such changes will take effect immediately upon their posting. You agree to periodically review these Terms and Conditions of Use, and your continued use of our services after such modifications will signify your acceptance of the revised Terms and Conditions of Use. If you do not accept our terms and conditions, we kindly ask that you refrain from using our services henceforth.
– In Summary –
Please ensure you read the terms in their entirety. Once again, should you choose to utilize our services, you are in full agreement with the statements, conditions, and terms outlined above.
For Maintenance Customers – Although we strive to safeguard against Malware, Viruses, software conflicts, email spamming, and other website threats, by continuing to use our services, you acknowledge that 360 Web Firm bears no responsibility for any of these issues.
Do not hesitate to reach out to us at any time if you have questions or concerns.
We are committed to ensuring customer satisfaction and maintain complete honesty with our clients. Our team is available seven days a week and we consistently go the extra mile for our customers. Allow us to transform your online aspirations into reality. Contact us today at 613-330-3778.
– GDPR Notice –
The personal data of individuals accessing the website from Europe is not subject to the GDPR, as the website does not provide goods or services to EU/EEA data subjects. We do not manage or process data from residents of the EU/EEA. Our services are exclusively available in Canada and the United States.
– Our Privacy Policy –
Please refer to this page – Privacy Policy 360 Web Firm