Terms & Conditions

1. Acceptance, Services & Scope

By using our website, requesting a quote, purchasing services or authorizing 360 Web Firm to perform work, you agree to these Terms. If you do not agree, do not purchase or use our services.

360 Web Firm may provide website design and rebuilds, WordPress development, custom HTML/CSS/JavaScript/PHP development, programming, integrations, migrations, managed hosting, maintenance, security work, performance and accessibility improvements, SEO, AI-search readiness, structured data/schema, content and image work, domain/DNS assistance, email configuration, backups, recovery, Website Intelligence and technical consulting.

Only work included in the accepted quotation, invoice, project scope, maintenance plan or other written agreement is included.

2. Website Projects, Completion & Ownership

A project is considered complete when the agreed scope has been delivered and approved, or when the client places the completed work into use. After final payment, the client owns client-supplied content and completed website deliverables specifically created for that client, subject to third-party licences and the exclusions below.

360 Web Firm retains ownership of its pre-existing tools, reusable code, development methods, libraries, internal systems, Website Intelligence technology, know-how and materials not created exclusively for the client. Third-party software remains subject to its own licence.

The client is responsible for all text, images, video, logos, documents, pricing, products, service descriptions, claims, trademarks and other material supplied or approved for publication and confirms it has the right to use that material.

Images and creative assets

360 Web Firm may use licensed stock resources, in-house methods and AI-assisted tools for project imagery. Upon full payment, clients may use final approved assets supplied for their project subject to applicable third-party licence terms. We do not guarantee exclusive copyright ownership or copyright registrability of AI-generated or third-party-derived material.

3. Managed Hosting, Maintenance, Monitoring & Support Hours

360 Web Firm managed hosting is provided only as part of an active website maintenance relationship. Standard maintenance plans include managed hosting for an eligible standard website; larger, higher-resource or specialized websites may require a custom plan. We do not provide standalone website hosting.

During a new website project, temporary or complimentary hosting may be provided while the website is developed and prepared for launch. That project hosting is a courtesy and has no separate refundable value.

Maintenance plans may include updates, backups, security checks, troubleshooting and support according to the purchased plan. Included change time does not accumulate or carry forward and is intended for minor changes to the existing website. Larger changes, redesigns, new features and custom development are quoted separately.

Regular support hours are Monday to Friday, 5:00 AM to 5:00 PM Eastern Time; Saturday, 5:00 AM to 12:00 PM Eastern Time; and Sunday closed. Requests received outside these hours will normally be reviewed during the next available support period. Unless a separate written agreement expressly provides otherwise, maintenance or premium support does not mean unlimited 24-hour or seven-day-a-week personal availability.

Non-critical support specifically requested outside regular support hours may be billed separately. Genuine critical emergencies, such as a complete website outage or serious security incident, will be handled on a reasonable best-effort basis depending on availability. General website changes, email configuration, password assistance, device setup, content changes, plugin questions and ordinary third-party software issues are not normally considered after-hours emergencies.

Routine maintenance is not continuous monitoring. Clients agree to review their website and test important business functions after updates and promptly report problems.

4. Premium Themes, Plugins & Licensed Software

Premium themes, plugins or licensed software supplied under a 360 Web Firm agency or developer licence are purchased and paid for by 360 Web Firm under its own business accounts and are provided as a courtesy and added benefit to eligible active hosting and maintenance clients. Clients are not separately charged for those third-party licences unless specifically agreed otherwise in writing. These licences remain under 360 Web Firm accounts, are not transferred or sold to the client and may be removed when the applicable hosting or maintenance relationship ends.

360 Web Firm is not the developer or manufacturer of WordPress, third-party plugins, themes, APIs, email platforms or other third-party software and does not control how those products are programmed, updated, supported, licensed or discontinued. 360 Web Firm does not guarantee that third-party software will remain available, compatible, secure, supported, error-free or unchanged.

WordPress is an open-source platform and many websites also depend on free plugins, themes, extensions and external services maintained by independent developers. If a problem, bug, incompatibility, outage or change is caused by third-party software or services, diagnosing and repairing that issue is not automatically included in full under normal hosting or maintenance.

Diagnostic and troubleshooting time required to investigate a third-party software issue may be billable. For small or straightforward issues, 360 Web Firm will often make a reasonable effort to investigate or correct the problem as a courtesy. That courtesy does not create an obligation to provide unlimited free diagnostic, repair, replacement, research, custom coding or developer-support time for software created or controlled by another party.

Clients with premium or enhanced support arrangements will continue to receive the support stated in their individual agreement. Unless that agreement expressly states otherwise, premium support does not create unlimited after-hours or 24/7 personal availability and does not make 360 Web Firm responsible for every issue caused by third-party software.

5. Email Services, Configuration & Client Responsibility

Where 360 Web Firm provides business-email setup, mailbox provisioning, forwarding, DNS records, SMTP or transactional-email configuration, service is limited to the purchased scope. Unless agreed in writing, we do not provide ongoing support for third-party email applications or personal devices.

Email accounts and delivery may depend on third-party systems including Microsoft Outlook, Apple Mail, mobile devices, DNS providers, spam filters, internet providers, Microsoft, Google, Zoho and other services outside 360 Web Firm's control. Password recovery, device setup, Outlook or mail-app troubleshooting, third-party provider problems and similar support are not automatically included in website hosting or maintenance.

360 Web Firm may assist with small or straightforward email issues as a courtesy. Extensive troubleshooting, device configuration, account recovery or work involving third-party systems may be billed separately, including where immediate after-hours assistance is requested.

Clients are responsible for passwords, multi-factor authentication, mailbox use, device configuration, storage management and account activity. Email delivery cannot be guaranteed.

6. Domains, DNS & Renewals

Client domain names are to be registered and owned in the client's or client's business name. 360 Web Firm may assist with registration, transfer, DNS or technical management and may be listed as an administrative or technical contact, but this does not transfer ownership or renewal responsibility to 360 Web Firm.

The client is fully responsible for tracking domain expiration dates, keeping registration and payment information current, paying renewal fees and renewing the domain on time. 360 Web Firm is not obligated to send renewal reminders and is not liable for losses caused by an expired, suspended, transferred or cancelled domain.

7. SEO, AI Search, Structured Data & Content

360 Web Firm may implement technical SEO, content optimization, structured data/schema and AI-search-readiness work using current professional practices. Search engines, AI systems and third-party platforms independently decide how websites are crawled, indexed, ranked, cited or presented.

We do not guarantee rankings, first-page placement, indexing, AI citations/recommendations, traffic levels, leads, sales or business growth. Unless specifically purchased as an ongoing service, SEO and AI-search work is a one-time service and does not include indefinite monitoring or future re-optimization.

8. Security, Performance & Accessibility

Security hardening, firewalls, anti-spam controls, backups, software updates, performance optimization and accessibility improvements reduce risk or improve website quality; they do not create a guarantee. No website or internet-connected service can be guaranteed completely secure, uninterrupted, malware-free or immune to vulnerabilities, attacks or data loss.

Accessibility work does not constitute legal certification or a guarantee of compliance with every accessibility law, standard or assistive-technology scenario.

9. 360 Website Scanner & Website Intelligence

By requesting a scan, the requester confirms they own the submitted public website or have permission to request the review. A scan authorizes only the passive/limited review offered by 360 Web Firm and does not authorize intrusive penetration testing, attempts to access private areas, credential testing or unauthorized form submission.

Scanner findings are informational. Automated analysis can produce false positives or false negatives and is not a security certification, accessibility certification, legal-compliance audit, SEO guarantee or performance guarantee.

The 360 Website Scanner and related proprietary Website Intelligence systems, reports, methods and technology remain the intellectual property of 360 Web Firm except for client-owned information contained in a report.

10. 360 Link Opportunity Finder — Client Benefit Terms

The 360 Link Opportunity Finder and Link Opportunity Review are Website Intelligence services developed by 360 Web Firm. Unless 360 Web Firm agrees otherwise in writing, the Link Opportunity Review is provided as an additional benefit for qualifying 360 Web Firm website-design clients and active maintenance clients. It is not a promise of ongoing backlink-building services and is not a guarantee that every package, project or client will receive unlimited reviews.

To request a review, the requester must own, manage or be authorized to submit the public website. The request authorizes 360 Web Firm to review publicly available information about the submitted website, broad business category, optional business type or profession, general location and potentially relevant third-party listings, directories, organizations, associations and industry resources. It does not authorize access to private accounts or non-public areas.

What the service provides

360 Web Firm identifies potential business-listing, local, regional, industry or other link opportunities that appear reasonably relevant at the time of research. Findings are informational leads for the client to investigate. They are not endorsements, legal advice, paid placements, guaranteed backlinks or guarantees that a third party will accept the business.

Client responsibility for obtaining links

360 Web Firm identifies opportunities; the client is responsible for pursuing them. Unless separately quoted and agreed in writing, the service does not include creating third-party accounts, claiming profiles, submitting applications, purchasing memberships, paying listing fees, negotiating with website owners, supplying third-party verification documents, maintaining directory profiles or obtaining links on the client's behalf.

The client is responsible for reviewing each opportunity, determining eligibility, reading the third party's terms, deciding whether to pay any fee, supplying accurate information and completing any application or listing process. A suggested opportunity may be unavailable, paid, restricted by geography or industry, require membership, decline the application, remove a listing later or provide no website link.

No backlink or SEO guarantee

We do not guarantee the number, type, authority, follow status, permanence or SEO value of any link. We do not guarantee that an opportunity will result in a backlink, referral traffic, rankings, indexing, leads, sales or any other search outcome. Search engines and third-party websites independently determine how links are treated.

The purpose of the service is quality and relevance rather than volume. 360 Web Firm does not promise hundreds of directory submissions, paid-link placement, link schemes or indiscriminate low-quality backlinks.

Changing third-party information

Directories, associations, chambers, platforms and other third parties control their own eligibility, pricing, approval, linking and listing policies and may change them without notice. An opportunity that was available when researched may later change or disappear. 360 Web Firm is not responsible for third-party decisions, fees, content, security, privacy practices or subsequent changes.

11. Third-Party Platforms, Software & APIs

Websites and Website Intelligence services may depend on third-party services. 360 Web Firm does not control those providers and is not responsible for their bugs, vulnerabilities, outages, discontinued products, pricing/licensing changes, API changes, incompatibilities or policy decisions.

Installation or use of a third-party product on a website maintained or hosted by 360 Web Firm does not make 360 Web Firm the developer, manufacturer or guarantor of that product. Where a third-party product requires significant diagnosis, testing, research, restoration, replacement, custom development or communication with its developer, that work may be quoted or billed separately even when the issue occurs during regular business hours.

12. Client Responsibilities & Legal Compliance

Clients agree to provide requested information and content promptly, communicate requirements accurately, review work and approvals in a timely manner, protect account credentials, use services lawfully and notify 360 Web Firm when a problem is discovered.

The client is responsible for determining the laws and regulations applicable to their business and website. 360 Web Firm is not a law firm and does not provide legal advice.

13. Payments, Suspension & Cancellation

Fees are due according to the applicable quotation, invoice, recurring plan or written agreement. Completed work and delivered services are non-refundable except where required by law or expressly agreed otherwise.

360 Web Firm may refuse, suspend or terminate services for non-payment, unlawful activity, abuse, security risk or material breach of these Terms.

14. Disclaimers & Limitation of Liability

To the fullest extent permitted by applicable law, services are provided on an “as available” basis. 360 Web Firm is not liable for indirect, incidental, consequential, special, punitive or business losses arising from website downtime, lost data, security incidents, lost inquiries, lost sales, lost profits, ranking/traffic changes, email-delivery problems, domain issues, hosting failures, Link Opportunity Finder findings or third-party software/services.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

15. Changes, Governing Law & Contact

These Terms may be updated as our services, technology or legal requirements change. The current version will be posted on this page with its updated date. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.