Terms And Conditions
360 Web Firm
Terms and conditions
Updated on March 29-2018.
For any service done by 360 Web Firm, you must agree to all of these terms below.
Thank you for your understanding.
WEBSITE HOSTING, EMAIL & DOMAIN NAME
For the the domain name, we ask our customers to purchase this themselves. Don’t worry, we will talk you through this as its very easy and a domain name cost on average $15.00 a year. This way you always have access to it and its under your name/business and you have complete control on this.
With hosting, we will send you notification to renew with us. If we host the website on our VPS Server, we will send you notification for renewal with us for hosting. If its on our Go Daddy re seller account, you will automatically get notified by that system to renew your hosting. See hosting specifications below.
The hosting is FREE with our website packages and most of our maintenance plans for one year and is based on a basic C Panel hosting account. This comes with 5 GB Disk Space and 5 GB Bandwidth. Email also comes with your hosting through your C Panel, but this is subject to your specifications below. This does not include website maintenance. For website maintenance and hosting packages, click HERE. Please note that if your website goes out of the scope of the package details, this hosting will not be included. Our premium hosting comes with 10 GB Disk Space and 10 GB Bandwidth and is included with our Superior Maintenance plan ONLY.
Your Email Account – This is free with your hosting, but if you need to have unlimited space, then you can upgrade the email very easily. Please note that we might set up the email for you, but we do NOT provide support for email as we need to be in front of your PC for setting up and this is just not possible. We will try to help you out, but please note we are not responsible for your email services. This is offered ONLY for free with your C Panel. We will not provide support for email accounts. We can set up IMAP or POP email and this can be attached to your Iphone and Outlook and other programs.
UPDATES OR CHANGES TO WEBSITES ONCE THEY ARE FINISHED
Once your website is finished and we have completed the service, we will be available for question or concerns. Please note that this is provided as a courtesy and not an obligation. We are in no way responsible for updates, changes, or modification after which the website is built. We have maintenance packages which includes support, security scans, malware scans, updates to your WordPress, theme, and plugins, and for other general changes and modifications to your website. These plans also cover backups of your website files and database. Normally we provide an hour training to our customers which we will show you the basics on your website and how to make simple updates and changes. If you require additional training, we can certainly book you in for this.
WORDPRESS UPDATES, THEME, & PLUGINS FOR UPGRADES & SECURITY REASONS
We strongly recommend making sure your WordPress platform is updated, along with your WP Theme and WP Plugins for security reasons and for improvements. This is not our responsibility to do these unless your have a maintenance package which otherwise states this. Its always a good practice to take backups before you do any updates to your system and software. PLEASE make sure you always take a backup of your website and database before performing any updates. We are NOT responsible for fixing your website unless you have a maintenance plan in place. If you have a maintenance plan in place, we will restore your site to the last known good backup in case of complete website failure.
WEBSITE SOFTWARE – WP PLUGINS, WP THEME AND WORDPRESS AND ALL OTHER SOFTWARE USED FOR YOUR WEBSITE
360 Web Firm does not create, develop or modify any software that is used on your website. The software is added for the functionality of your website, for security and for performance. It is up to the developer of this software to come up with fixes, updates for security and performance and general changes. Therefore, you will not hold 360 Web Firm responsible or liable for any issue what so ever as a result of the software used on your website. We are not the creator of any software on your website, we just implement it by adding or installing it on your behalf.
The software could be WordPress, the WordPress Theme, Plugins or Extensions or any extra Software added. If you have a maintenance package with us, we will update these on a regular basis but ONLY when the developer or creator comes out with updates. Even though the software might be updated, there could still have an issue or conflict with another software on your website.
If anything shall happen as a result of any software used on your website such as a conflict with another software, website not working properly, a Virus or any type of Malware, you will not hold us responsible or liable for this. We will do our best to help you out, but 360 Web Firm is not responsible and/or liable and you agree with this statement if you wish to use ANY of our services.
SEARCH ENGINE OPTIMIZATION & RANKING FOR YOUR WEBSITE
Having a NEW or UPDATED website is nice and looks great, specially if you are using a mobile friendly site for the first time. However, getting found in the search engines with it afterwards might be a challenge. Please note that we will do our best to make sure your site is optimized for the search engines. HOWEVER, this is something we cannot guarantee and please note that it takes time to get a good ranking in Google, Bing, and other search engines. We will never say that we can guarantee this or that you will be on the 1st page or anything related to this statement about search engine ranking. When we build your website or upgrade your existing website, we are not responsible for the search results or standing for certain keywords in the search engines. We will do our best to the ability of our knowledge.
Google changes its algorithm so often that even SEO specialized companies are finding it a challenge to keep up with the new changes and requirements. The opinion of 360 Web Firm is that having a clean & informative website is the first initial start, as well as a fast loading and secure website using an SSL Certificate. You will also need to put time into marketing and advertising your new or upgraded website. This is NOT a ” built the website and be on 1st page of Google “ service. We will always do our best to help you succeed!
MAINTENANCE PACKAGES / PLANS
Updating software such as WordPress, the WP Theme and all the plugins. We are not responsible for when these updates may come out. We are also not responsible for any software on your website. This is up to the developer of the software and we only implement it and update this software, we are not the developers. You agree not to hold 360 Web Firm responsible for any issues as a result of using any software on your website.
Regarding content changes or updates included in any maintenance plan. This includes ONE hour of updates or changes to your website. This will be anything you want done with the exception of paid extras such as plugins, theme, and so on as you will be responsible for these extra cost. The ONE hour updates to content or just changes to your website is subject to the conditions below. You agree to these below conditions if you wish to have a maintenance plan with 360 Web Firm.
360 Web Firm reserves the right to refuse any maintenance plan or cancel an exiting plan at anytime. You also have the right to cancel this plan at anytime. If we cancel the plan, we will finish up the month if paid in advance. There is no refunds.
Please also note that if we are not comfortable with certain changes or updates, or if we do not have the experience to do these changes or updates, we will let you know. We will do what we can to the best of our ability. If we simply do not know how to do your update or changes, then you will not hold us liable for this. We have a lot of experience with WordPress and website design, but we don’t know everything. We will try our best to help you, but if we are not comfortable doing your request, then we will just let you know. You agree that if we are not comfortable with doing your request, you will be OK with this. We will ONLY do updates or changes that we know how to do and are comfortable with.
Hosting Accounts Description and Specifications that come with your maintenance plan.
The hosting is based on a basic C Panel hosting account. This comes with 5 GB Disk Space and 5 GB Bandwidth. Email also comes with your hosting through your C Panel, but this is subject to your specifications below. We reserve the right to cancel your hosting account along with your maintenance plan at any time. You also can cancel or upgrade or downgrade your hosting account at anytime.
Your Email Account – This is free with your hosting, but if you need to have unlimited space, then you can upgrade the email very easily. Please note that we might set up the email for you, but we do NOT provide support for email as we need to be in front of your PC for setting up and this is just not possible. We will try to help you out, but please note we are not responsible for your email services. This is offered ONLY for free with your C Panel. We will not provide support for email accounts.
Backing up your website files and database. As part of one of our maintenance plans, we will take a backup of your website files and database. We will do this up to 2 times per month, unless you ask us to do otherwise. Updates do not includes emails.
In case of complete website failure, we will use the last known good backup to restore your website & database for you. This is also included in any maintenance plan.
We try our best to make our customers happy and we are completely honest with them. We are available 7 days a week and we go above and beyond for our customers. Let us take your online dream and turn it into a reality. Call us today! 613-330.3778
Reach Us 7 Days A Week!
Please use the form below or call or email us anytime. We will get back to you normally within 2 hours.
We operate 7 days a week to better serve our clients and all their website needs.
400 Ellen Avenue, Cornwall, Ontario
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